Product leader driving AI, platform, and CX innovation.
I'm Aakash Kumar — a Group Product Manager with over 12 years of experience building AI-driven platforms, digital experience systems, and enterprise SaaS products that have generated over $10M in revenue and scaled to more than a million users.
Built and scaled 11 global products, 4 evolved into independent startups.
Delivered a $7.5M enterprise AI platform deal in beta.
Increased customer lifetime value by 15% and partner revenue by 13%.
Enterprise AI Beta Revenue
Agentic AI Adoption
CLV Increase
Partner Sales Boost
LXP Users
About Me
I'm a Group Product Manager passionate about turning complex challenges into structured, scalable, and human-centered products.
Over the last decade, I've led cross-functional teams building 0–1 enterprise platforms and AI-powered ecosystems — from learning and experience systems to agentic AI assistants and no-code development platforms.
At Builder.ai, I led the entire CX product suite across six products, including AI no-code enterprise platforms and partner CRM systems. Earlier, I helped scale multiple SaaS and MarTech products at OpenSense Labs and RankWatch.
I started my career at Genpact, where I learned how process design and data thinking drive measurable impact — a foundation I still apply to every product decision.
Core Expertise
Areas where I drive measurable impact and lead product innovation
Selected Projects
High-impact products that generated revenue, scaled users, and drove measurable outcomes
AI No-code Enterprise Platform
Builder.ai
Unified software development for enterprises using automation and AI.
→ Generated $7.5M in beta revenue.
Post-purchase Experience
Builder.ai
Unified post-purchase dashboard and recommendation engine.
→ +15% CLV improvement.
Partner Management CRM
Builder.ai
Salesforce-integrated partner funnel automation.
→ 13% sales uplift.
Learning Experience Platform
OpenSense Labs
Blended LMS + AI community system.
→ 40K active users.
Digital Experience Platform
OpenSense Labs
AI-driven personalization engine.
→ 36%→58% adoption lift and $150K beta revenue.
MarTech Platform
RankWatch
Revamp of marketing analytics platform.
→ +23% retention, +20% engagement.
Deep Case Studies
Detailed breakdowns of challenges, solutions, and measurable outcomes
AI No-code Enterprise Platform
Challenge
Enterprises lacked scalable no-code systems that offered security, governance, and true automation.
Solution
Built an enterprise-grade platform integrating AI automation, SSO, governance, and modular component sharing. Added 100+ integrations (Zapier, APIs) and introduced duplicate detection via AI to accelerate builds.
Impact
- •$7.5M secured in beta deals (EMEA).
- •18% reduction in product operation cost.
- •Unified fragmented CX and product data streams.
Post-purchase Experience
Challenge
Customers lacked visibility into post-purchase progress, leading to disengagement and low repeat adoption.
Solution
Built an integrated post-purchase dashboard with AI-driven recommendations and gamified progress tracking. Automated communication flows and integrated proactive nudges.
Impact
- •+15% customer lifetime value.
- •60% automation in project updates.
- •Higher NPS and post-delivery retention.
Partner Management CRM
Challenge
Partner processes were inconsistent and tracked manually, causing pipeline blind spots.
Solution
Built a custom CRM layer atop Salesforce with full onboarding, funnel, and commission automation. Unified partner analytics dashboards.
Impact
- •13% increase in partner-driven sales.
- •Zero manual dependency on spreadsheets.
- •Full visibility on activation rates and performance.
Fragmatic DXP
Challenge
Marketing teams needed personalization and experimentation at scale with measurable ROI.
Solution
Developed an AI-based DXP with ML segmentation (200+ user variables), real-time personalization, and consent management.
Impact
- •Closed $150K in beta deals.
- •Improved adoption from 36% to 58%.
- •Delivered measurable campaign ROI.
Edredo LXP
Challenge
Traditional LMS systems lacked engagement and personalization.
Solution
Built a social, AI-powered LXP offering adaptive learning, AI-generated assessments, and gamified engagement.
Impact
- •50K+ users across universities and corporates.
- •Improved completion and retention metrics.
Martech Platform Revamp
Challenge
RankWatch's legacy UX and analytics modules had poor usability and low adoption — only 1–2 modules drove engagement, and decisions were intuition-based rather than data-driven.
Solution
Led a complete product overhaul with refreshed UX, guided onboarding, and behavioral tracking. Productized API modules for partner integrations. Introduced ML-based automation including SEO IQ, anomaly detection, and smart SERP analysis.
Impact
- •+23% user retention and +20% engagement within 6 months.
- •Conversion rate up by 2.5%, churn reduced via proactive insights.
- •Established a scalable Martech foundation for future ML features.
Ways of Working and Leadership
How I approach product leadership and cross-functional collaboration
My leadership philosophy revolves around clarity, empathy, and velocity.
I believe in prototype-first validation, measurable product metrics, and shared ownership across teams. At Builder.ai, I unified CX products under common goals, reduced overlap, and accelerated delivery cycles through data-backed frameworks.
Core Principles
Prototype-first to reduce engineering load.
Discovery → Prototype → MVP → Scale framework.
KPI alignment across product, design, and engineering.
Data-informed delivery and transparent governance.
Visual placeholder: Product ops framework or ways of working diagram
Speaking & Recognition
Thought leadership, recognition, and impact beyond product delivery.
Top Performer
Recognized as Top Performer for three consecutive years at Builder.ai for innovation and impact.
Global Leadership Talks
Delivered sessions at APAC and MENA conferences on AI adoption, product innovation, and CX transformation.
Thought Leadership
Speaker at internal and external forums on product-led growth and enterprise AI strategy.
Let's Connect
Open to GPM, Head of Product, and Senior Product Manager roles in AI, CX, and platform innovation.
Based in New Delhi, India (remote-friendly)